EMA / Customer products
APG Europe uses a standardized EMA process. EMA stands for External Material Authorization, permission to ship your products to APG Europe.
Before you send your products to APG Europe, you need a valid EMA label. The EMA label includes an EMA number, among other things. This is a unique number that serves as a permission code. The EMA number must be used as a reference on your shipment.
Our EMA process describes the exchange or return of previous purchases. The goods are processed quickly and adequately managed by a professional and efficient process. (inspections, repairs, sorting, repackaging, and administrative processing)
We apply strict quality rules to guarantee our packaging materials and the safety of the people who come into contact with our packaging materials. A fully completed material safety data questionnaire form (MSDQ) is required for all products you would like to ship to APG. The MSDQ clearly describes the potential hazards of the products so that they can be processed responsibly.
With the 'Open EMA request form' button below you can register products that you want to return. Please read the complete EMA regulations carefully.
Access to the EMA application form:
- Log in via the menu in the blue bar at the top of the page
- Then click on the orange button below
Providing an EMA number
Once your application form has been received by us, your EMA registration will be processed by our quality department within 1 working day. If approved, we will send you an EMA label and EMA shipment instruction by e-mail. The EMA number remains valid for 60 days. If your shipment is not received within that period, the EMA number will expire.
An EMA registration will only be processed if the MSDQ has been fully completed. MSDQ stands for Material Safety Data Questionnaire. The sender clearly describes the possible dangers of the products to be shipped. The MSDQ applies to all productss and must be truthfully completed by the sender.
After you have received an EMA label, you can send the items to APG Europe. The EMA label must be clearly visible on the outside of at least one package of the shipment. The shipment address is on the EMA label and in the EMA shipment instruction. Shipments without mention of the EMA label and / or shipments without MSDQ reference will be refused by APG Europe. The sender is responsible for proper packaging of the shipment, so that transport damage is prevented. Shipment is at the expense of the sender. Transport damage or loss of shipments is at the risk and expense of the sender. Shipments for the account of APG Europe are refused
Confirmation of receipt and treatment of the EMA
After receiving and accepting the EMA shipment you will receive an email within one business day with a confirmation of receipt with an expected lead time. Our quality department handles the EMA and keeps you informed.